Customer Success is not just a tech company discipline From Apple Store Geniuses to primary care physicians - the world is full of roles focused on driving better outcomes
We Build Organizations from the Customer In
Start with Customer-Facing Teams
Centerforge believes in building organizations from the customer in because this approach orients the entire firm toward its customers' success. Whether you're a start-up with one do-it-all account manager or a fully mature firm with multiple regions, segments, and specialized functions - the humans who interact with your customers have to be world-class. Finding, training, and empowering those people is our core competency.
Build a Layer of Support Around Them
Front line teams are only as strong as the support their receive. We help our clients reshape their organizations to ensure every department is oriented toward empowering their customer-facing people through strong collaboration and optimized process.
We also source and implement cutting-edge, AI-powered software to maximize efficiency and efficacy of customer success teams.
Forge Unbreakable Connections Between Your Customers & Your Product
Whether generating demand for new products or soliciting feedback for future development, Customer Success teams must serve internal customers as well. We work with our clients to ensure the needs of Product and Marketing teams are met by seamlessly integrating those partnership motions into the operating rhythm of each customer-facing team.